Terms & Conditions


By submitting your order, you agree to be bound by the following terms and conditions.


  • PRICES. Prices are subject to change at any time without prior notice.
  • PHOTOS. Colors depicted on the website should be used as a guide only as some materials may appear different depending on lighting conditions.
  • DELIVERY TIME. Dispatch and estimated delivery dates are provided as a guide only. Any delay or change on delivery date is still subject to courier’s accessibility on the delivery location given by our customer.



We would like our customers to receive exactly what they have ordered that is why at Lettos and Flats, we ensure that all orders are carefully checked before dispatching.
However, in the event our customer wishes to do a return and exchange,  we will accept through the following conditions only:
  • WRONG SIZE ORDERED. Customer must notify Lettos and Flats with their intent to return and exchange within 7 calendar days from date received. Item will be replaced with the exact item subject to stock availability. Please do check Size Guide before completing your order.
  • ITEM CONDITION. Item must be returned in original packaging and resalable condition. Returns received in damaged or worn condition will not be accepted.
  • SHIPPING FEE. Customer will take care of the return and exchange shipping charges.
  • EXCHANGE TO OTHER COLOR OR DESIGN. Exchanging into a different color or design is not allowed unless original item ordered isn’t available.
  • ITEMS ON SALE.  All sale items cannot be returned nor exchanged.